Cancellation Penalties:
• Early Cancellation (more than 30 days before camp start date): Schools that cancel more than 30 days before the camp start date will incur no penalty.
• Standard Cancellation (15-30 days before camp start date): Schools that cancel between 15 and 30 days before the camp start date will face a 25% penalty of the original invoice amount.
• Late Cancellation (less than 15 days before camp start date): Schools that cancel between 0 and 15 days before the camp start date will incur a 50% penalty of the original invoice amount.
• Emergency Situations:
• In the event of unforeseen emergencies disrupting scheduled camp activities, a 50% refund of the affected program's cost will be provided for advance-paid invoices. For unpaid invoices, a modification will be made, reflecting a 50% reduction in the program amount affected by the cancellation. Examples of emergencies include natural disasters (e.g., hurricanes, earthquakes), public health crises, or any unforeseen circumstances that threaten participants' safety and well-being.
• Weather Conditions:
Camps won't be canceled and will proceed as scheduled regardless of weather conditions unless deemed force majeure. In case of inclement weather, alternative or indoor activities will be offered.
• Refund Processing:
• If applicable, refunds will be processed within 30 days of the written cancellation request.
• Changes to Camp Details:
• Any changes, such as alterations to camp programs or session dates, must be communicated via email to (operations@hokali.co) or to the assigned Account Executive) at least 15 days before the camp start date. Administrative fees may be applied to each change.